Privacy Policy

1. Introduction and Applicability of This Policy

1.1. Hongkong FlashGet Network Technology Co., Ltd. (“Hongkong FlashGet Network Technology,” “we,” “us,”, or “our”) respects your privacy and values the trust you place in us when you share your personal data with us. This Privacy Policy describes how We collect, store, use, and manage the personal information you provide to Us or that We collect in connection with mobile apps “FlashGet Finder” (referred to as the “Applications” and all services provided through Applications, as the “Services”), as well as your choices and rights concerning the collection and use of personal information. The Privacy Policy applies to all visitors and users who use the Services (hereinafter-“Users” or “You”). Before accessing or using our services, please ensure that you have read and understood how we collect, store, use, and disclose your personal information as described in this Privacy Policy.

2. Data We Collect and Receive

2.1. In order to provide you with our services, we may collect or receive data, which may include personal information voluntarily provided during the registration process, subscription to the Service, publication of materials, or information collected automatically during the course of providing the Services. Below are the types of data we collect and the purposes for which we use them.

2.2. We collect the following types of information about You :

2.2.1. Registration and Account Data The “FlashGet Finder,” allows Users to create profiles. When you create such a profile, we may collect your personal information, such as your email address, username, and IP address.

2.2.2. Communication Data

Information when you communicate with us whether in person, through our websites, via email, or through other feedback channels provided by us, including: Your contact details (this may include your social media account if that is the way you communicate with us) The details of your communications with us Log files you submitted from within FlashGet for product support

2.2.3. Data Collected Through Use of the Services

2.2.3.1. When You use any of Our Services, the following types of information may be processed:

Your account settings, preferences, IP address, and device information, such as your IMEI, IMSI, MAC, Android ID, operating system version, system language, CPU model, memory, hard disk and its usage, etc.; Data about Your Use of the Services; “Tap” behavior information when you use and operate FlashGet (e.g., the behavior of tapping the “Alerts” button or “Device” button). Payment data, when You purchase any Services from Us, including information necessary to process Your orders with the relevant payment provider, which may include the amount of any transaction but WILL NOT INCLUDE Your name, financial information, or cardholder data, which will only be submitted directly to the payment service provider under secure protocols; You can find further information in the current data protection guidelines of the respective payment providers. When You make in-app purchases within the mobile application, we do not collect or have any access to your name and billing information. This information is collected and stored by Your platform (e.g. Apple Store or Google Play) or Your platform’s payment processor.

2.2.4. Data Collected Automatically via Cookies and Related Technologies

When you visit our website or use our mobile software, We and Our business partners may collect certain data about your PC or device using technologies such as cookies, web cookies, log files, or any other tracking/recording tools. The information We collect using the tracking technologies includes but is not limited to the IP addresses, browser information, links to/exits and URLs, streaming data and information regarding how you interact with the web links, website, mobile software or Service, domain names, landing pages, page views, cookies data which allow us to uniquely identify your browser and monitor the behaviour of your browser at Our website, type of mobile device or other permanent identifiers. Some or all of this data may be combined with other personally identifying information specified above.

When You access our Service via a mobile device, We may receive or collect device information associated with Your device or Our mobile app, such as your IMEI, IMSI, MAC, Android ID, operating system version, system language, CPU model, memory, hard disk and its usage, etc.

We may use first-party cookies that belong to us and that we place on your device and third-party cookies that another party places on your browsing device when You visit our site. Third parties setting cookies on Our website will be providing a service to Us or a function of the Site, but We do not always control how third-party cookies are used. You should check the third party’s website for more information about how they use cookies.

Cookies or similar technologies stored on your computer or device through which You use the Services have amongst others but without limitation, the following functions: Authentication. If you’re signed in to our Services, cookies help us show you the right information and personalize your experience.

Security. We use cookies to enable and support our security features, and to help us detect malicious activity.

Preferences and Features. Cookies or similar technologies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on our Sites more easily. They also provide you with features, insights, and customized content.

Marketing. We may use cookies or similar technologies to help us deliver marketing campaigns and track their performance. Similarly, our partners may use cookies to provide us with information about your interactions with their services and action tags to measure advertising effectiveness and allow more effective targeted advertising, but the use of those third-party cookies would be subject to the service provider’s policies. We do not use or share the child’s personal information for the purposes of targeted advertising.

Performance, Analytics, and Research. Cookies or similar technologies help us learn how well our Sites and Services perform, diagnose or fix technology problems reported by the users or developers. We also use cookies or similar technologies to understand, improve, and research products, features, and services, including to create logs and record when you access our Sites and Services from different devices, such as your computer or your mobile device.

We may use third-party analytics providers software to allow us to better understand the functionality of our software on your device, including but not limited to, Google Analytics, Firebase (collectively “Third Party Analytics Providers”). This software may record information such as how often You use the Services, the events that occur within the Services, aggregated usage, performance data, and where our Software was downloaded from. We do not link the information we store within the analytics software to any personal data You submit within the Services.

The following is the non-exhaustive list of third parties that we use for analytics:

Firebase (a country of the owner of this service depends on your country)

Firebase helps us understand clearly how Users behave, which enables You to make informed decisions regarding app marketing and performance optimizations. For more information about Firebase privacy practices, please see https://firebase.google.com/terms/analytics.

Google Analytics (USA) Google Analytics collects information such as how often Users visit this Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. Google’s ability to use and share information collected by Google Analytics about your visits to our Services is restricted by the Google Analytics Terms of Service (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing You on return visits to this Site by disabling cookies on your browser or mobile device. For more information about Google Analytics, please see the Google Privacy (https://policies.google.com/privacy?hl=en). To prevent Google Analytics from using your data through a web browser, you can get the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout/).

2.2.5. Anonymous data

We will also collect anonymised details about visitors to and use of Our Services for the purposes of creating aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.

2.2.6. Sensitive Information

2.2.6.1. Accessibility: The app’s usage of accessibility is only for Fake Shutdown and Lock Screen. FlashGet Finder does not collect nor does it send any information.

2.2.6.2. Read notifications: Put the device in SOS Mode, the phone enters silent and non-vibration state

2.2.6.3. Display notifications: Send custom notifications to your phone

2.2.6.4. Device Admin: Required for Fake Shutdown

2.2.6.5. Camera: [Not mandatory but suggested] To send pictures either to your Emergency Contacts or to request pictures of your device from the website https://parental-control.flashget.com/finder/device

2.2.6.6. Location / Background location: [Not mandatory but suggested] To send your location either to your Emergency Contacts or to retrieve it from the website https://parental-control.flashget.com/finder/device

2.2.6.7. Battery no restrictions: To let your system know that FlashGet Finder should always be running on the background.

2.2.6.8. Auto start (for some devices): This permission is only required for a few devices. It lets your system know that FlashGet Finder can auto start at any time. This allows FlashGet Finder to work properly.

2.2.6.9. Personal Data may be freely provided by the user, or, in case of Usage Data and Device Information, collected automatically when using the App.

2.2.6.10. Foreground service permissions: After entering SOS mode, the device will collect information, encrypt it and send it to the user account. This function requires data synchronization permission.

Unless specified otherwise, all Data requested by FlashGet Finder is mandatory and failure to provide this Data may make it impossible for the app to provide its services. In cases where FlashGet Finder specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

3. How We Use Data

3.1. To Provide the Services to You

To provide the Service to You and to perform Our contract with You, we use Your information, which is necessary:

to register and administer Your User Account, and to verify Your details, to provide You with the Service upon Your request; to verify and confirm Your payments; to communicate with You including via email or push notification about Your account or transactions with Us and send You information about features on Our Services or changes to Our policies; to provide support including, but not limited to, product updates, product patches, fixes, and other similar communications.

3.2. To make the Service more suitable for Our users

To provide a great Service to Our users, We have a legitimate interest in collecting and processing the necessary information to

update and develop User profiles; develop and improve the Service and User experience; manage our relationship with you; customize your Service experience; respond to your comments and questions and provide User support; notify you and provide you with information about the features of our Services, new releases and service developments, and to advertise our products and services; provide you with special offers inside the Service as well as in other websites and services, and by email; send you related information, including via email or push notification, such as updates, security alerts, and support messages. You may opt-out of receiving promotional communications from us. To find out how to do this, please refer to section 10.6. (Opt-Out of Direct Marketing).

3.3. To Keep The Services Safe And Fair

In order to keep the Service and its features safe and fair, to prevent and fight fraud and cheating, and to ensure acceptable use, we have a legitimate interest in processing the necessary data to

analyze and monitor the use of the Services; take action against fraudulent, cheating, or disruptive Users; If the data can be used to prove that cheating, fraudulent activity, or Terms of Service violation has occurred, we will further store the data for the establishment, exercise, or defense of the legal claims for the duration of the applicable statute of limitations.

4. Sharing of Your Personal Data

We do not sell, lease, rent or give away your personal data except under the circumstances set out below:

We may share your personal data with other members of our group of companies so we can provide the best services across our group. They are bound to keep your information in accordance with this policy. We may also share your personal data with certain contractors or service providers. They will process your personal data on behalf of us, for example, database service providers, advertising agencies, or customer relation management service providers. Our contractors and service providers will be required to meet our standards on processing data and security. The information we provide to them, including your personal data, will only be provided in connection with the performance of their functions. Your personal data may be disclosed or transferred to other third-party organisations under the following circumstances:

If we are discussing selling or transferring part or all of our business – your personal data may be transferred to prospective purchasers under suitable terms as to confidentiality. If we are reorganised or sold, your personal data may be transferred to a buyer who can continue to provide the Services to you. If we are required to by law, or under any regulatory code or practice we follow, or if we are asked by any public or regulatory authority to disclose your personal data. If we are defending a legal claim, your personal data may be disclosed or transferred as required in connection with defending such claim. If we have obtained your explicit consent in advance. Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the anonymized data will cease to be personal data.

5. Third-Party Websites and Services

5.1. Third parties may collect Your information. There are a number of places on or through the Services where You may click on a link to access other websites, services, or web resources that are not affiliated or connected with Us and do not operate under this Privacy Policy. For example, if You click on an ad, you may be taken to a website that we do not control. These third-party websites may independently collect information, including Your personal information, from You. We advise you to check the privacy policies of all third-party websites you visit.

6. How We Protect Your Data

6.1. The Company takes precautions – including legal, organizational, administrative, technical, and physical measures in order to protect the personal data of the User, including child User, from any unauthorized or accidental access to them, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties. In order to make sure that Your and Your child’s personal data is safe, we communicate confidentiality and security standards to the Company’s employees and strictly monitor the implementation of confidentiality measures within the Company.

7. Storing of Your Data

7.1. We do not store personal data that can be used to identify a User beyond the time period necessary to complete the function for which information was collected. We store your personal data for as long as Your User account is active, or as long as is needed to provide You with the Service.

Note that if you ask us to remove Your personal data, we may retain your information as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

7.2. Storing of the information for marketing purposes: If you have elected to receive marketing notifications from Us, we store information about Your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services.

We store information derived from cookies and other tracking technologies for a reasonable period of time from the date when such information was created and in accordance with conditions provided in section 2.2.4. (Data Collected Automatically via Cookies and Related Technologies).

8. International Data Transfers

8.1. Our Service is global by nature and Your and Your child’s data can therefore be transferred to anywhere in the world. We transfer, process, and store Your information outside of Your country of residence, to wherever We or Our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer Your information, We take steps to protect it.

9. Your Rights and Options

9.1. You have certain choices available to You when it comes to your information. Below is a summary of those rights, how to exercise them, and any limitations.

9.2. Your requests and choices may be limited in certain cases, such as when fulfilling Your request would reveal information about another person, or if You ask to delete information which We are permitted by law or have compelling legitimate interests to keep.

9.3. Right to Know Your Personal Data Processed (Right of Access)

If you request, upon verification of your identity, we will provide you a copy of your personal data in a structured, electronic format. Below, we describe the processes for making these requests. You may contact us as explained in section 12 (Contact Us) to request assistance.

9.4. Change or Correct Your Personal Data (Right to Rectification)

If available, you can edit some of your personal data through your account. You can also ask us to change, update, or fix your data in certain cases, particularly if it’s inaccurate, by contacting us as explained in section 12 (Contact Us).

9.5. Delete Your Personal Data (Right to Erasure):

You can ask us to erase or delete all or some of your personal data (e.g. if it is no longer necessary to Provide Services to you). As a result of deleting your Account, you will lose access to most Services, including the Account and service-related information linked to the Account and the possibility to access the services for which you are using the Account. Please note that once your Account has been deleted, you will lose your user history and all related information. If you need to delete your registered account information, please contact us (help@flashget.com) and provide your account information. We will delete your account information after verification.

9.6. Opt-Out of Direct Marketing: You can opt-out of our use of your information for marketing purposes by following instructions in promotional communications or by contacting us, as explained in section 12 (Contact Us). To change or delete push notifications, visit the settings section on your device and select the appropriate setting, or change the settings on your browser if you are accessing any of our websites. You can also stop receiving promotional emails from us by clicking on the “unsubscribe” link provided in such emails. You cannot deactivate the messages related to the functionality of the Service (for example, account verification, order confirmation, change or update of the Service features, technical and security notifications).

9.7. Withdraw Consent: You may withdraw consent where the processing of your personal information is based on consent, by contacting us as explained in the section “Contact us.” If you withdraw your consent, it will not affect the lawfulness of processing based on your consent before its withdrawal.

9.8. In most instances, we will respond to all requests within one calendar month. If we are unable to deal with your request fully within a calendar month (due to the complexity or number of requests), we may extend this period by a further two calendar months. Should this be necessary, we will explain the reasons for such a delay. If you make your request electronically, we will, where possible, provide the relevant information electronically.

9.9. You have the right to complain to the Data Protection supervisory authority for unresolved complaints.

9.10. European Union users have additional specific rights:

9.10.1. Request That We Stop Using Your Data (Right to Object): Where the processing of your Personal Data is based on legitimate interests, you can use your right to object at any time. If you object, we will no longer process your Personal Data unless there are compelling and prevailing legitimate grounds for the processing or the data is necessary for the establishment, exercise, or defense of legal claims.

9.10.2. Data Portability: Data portability is the ability to obtain some of your personal information in a format that you can move from one service provider to another (for instance, when you transfer your email address to another carrier). Depending on the context, this applies to some, but not to all of your data.

10. Changes to This Privacy Policy

10.1. We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice within the Services or by sending you a notification. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

10.2. For the users in the USA, Wee will obtain prior parental consent if any changes we make to this Policy affect users under the age of 13 in a way that requires such consent under COPPA.

11. Contact Us

11.1. If you have any questions regarding the Company’s Privacy Policy or the processing of data by the Company, you can contact us at: Contact E-mail: help@flashget.com