Help Center

How to get your Transaction ID?
2024-12-19
by kidcaring
HELP CENTER
The transaction ID is a unique identifier associated with purchases made through Google Play. It begins with "GPA" followed by a string of numbers and letters. This transaction ID is generated for every transaction you make on Google Play. If you successfully purchased FlashGet Kids Premium via Google Play but have not activated it, providing the GPA ID to our customer support team allows them to track and verify your purchase when resolving issues like activation or other related issues. How to find your Transaction ID on Google Play Store? The GPA ID appears in the transaction details of your…
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How to turn on Storage permission on your kid's device?
2024-12-11
by kidcaring
HELP CENTER
Storage permission is a permission that enables an app to read, send, and receive text messages on your device. Enabling Storage permission on FlashGet Kids for child can bring parents new experiences. It can ensure FlashGet Kids works on your kid's phone How to turn on Storage permission on FlashGet Kids for child on kid’s device? To turn on Storage permission on FlashGet Kids for child, please follow the steps below: Step 1. Go to “Settings” > “Apps” > “FlashGet Kids.” Step 2. Tap “Permission.” Step 3. Find “Photo and videos,” and then click “Photos and videos” permission Step 4.…
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How to turn on SMS permission on your kid's device?
2024-08-21
by kidcaring
HELP CENTER
SMS permission is a permission that enables an app to read, send, and receive text messages on your device. Enabling SMS permission on FlashGet Kids for child can bring parents new experiences. It can help you keep track of your kid's phone and give parents a sense of companionship. How to turn on SMS permission on FlashGet Kids for child on kid's device? To turn on SMS permission on FlashGet Kids for child, please follow the steps below: Step 1. Go to “Settings” > “Apps” > “FlashGet Kids.” Step 2. Tap “Permissions.” Step 3. Find "SMS," and then click "SMS"…
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How to send error logs on FlashGet Kids?
2024-05-07
by kidcaring
HELP CENTER
When you use our products and services, you may occasionally encounter some technical problems or errors. We suggest you provide error logs for the application to help us diagnose the problem faster and offer an effective solution. Rest assured that sending error logs is a simple process. Please follow the steps below to help us serve you better. How to send error logs on FlashGet Kids for parent Open FlashGet Kids for parent on the parent's phone, click on "Me" - "About us" in the bottom right corner. Select "Send Error Logs" and click "OK" in the pop-up prompt. Then, wait…
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How to turn on User Usage Permission on your kid's device?
2024-03-12
by kidcaring
HELP CENTER
To better enhance parents' user experience on FlashGet Kids, it's necessary for parents to turn on User Usage Permission on your Kid's phone. How to turn on User Usage Permission on your kid's device? Step1. Go to "Settings" > "Apps" > "Special app access." Step 2. Scroll and find "Usage access." Step 3. Tap "FlashGet Kids" and Turn on "Permit usage access.
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How to turn on Device Admin Permission on your kid's device?
2024-03-12
by kidcaring
HELP CENTER
Device Admin permission is important for parents to use FlashGet kids. It could better support FlashGet kids features. How to turn on Device Admin Permission on your Kid's device? Follow the steps below. Step 1. Head over to "Settings" > "Security & Privacy." Find and tap "More security & privacy" under other settings. Step 2. Find and click "Device admin apps" > "FlashGet Kids. Step 3. Tap "Activate this device admin app" to turn on Device Admin permission.
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How to ignore Battery Optimization on your Kid's device?
2024-03-12
by kidcaring
HELP CENTER
Usually, Battery Optimization is an option for saving phone battery power. However, ignoring Battery Optimization could better support FlashGet kids' runs on your kid's phone. How to ignore Battery Optimization on your Kid's device? To ignore Battery Optimization, you could follow the steps below. Step 1. Use any browser to visit https://flashget.kids/openkids to open FlashGet Kids for child. Step 2 . Tap "Ignore Battery Optimization" under keep running in the background. Step 3 Tap "Allow" when it appears "Let app always run in background?" What to do when you accidentally tap "Deny" on Ignore Battery Optimization? Step 1. Go to…
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How to turn on Call Logs Permission on your kid's device?
2024-03-12
by kidcaring
HELP CENTER
Call Logs provide a history of incoming, outgoing, and missed calls. And Call Logs Permission enables apps to read phone calls history. To better support FlashGet Kids features, it's important for parents to turn on Call Logs Permissions on your kid's device. How to turn on Call Logs Permission? You can turn on Call Logs Permission easily. Follow the steps below to turn on Call Logs Permission. Step 1. Open FlashGet Kids for child via https://flashget.kids/openkid Step 2. Tap "Call Logs Permission" to turn on Call Logs Permission on FlashGet Kids for child. Step 3. Tap "Allow" When pop-up windows…
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How to turn on Notifications permission on your kid's device?
2024-02-05
by kidcaring
HELP CENTER
Turning on Notifications permission on your kid's device could help you better use FlashGet Kids features. How to turn on Notifications permission on your kid's device? Follow the steps below to turn on Notifications permission. Step 1. Go to "Settings" > "Apps" > "FlashGet Kids." Step 2. Tap "Permissions." Step 3. Find and tap"Notifications" and then turn on "All FlashGet Kids notifications." If you have any questions, feel free to contact us at help@flashget.com
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How to turn on Microphone permission on your kid's device?
2024-02-05
by kidcaring
HELP CENTER
Microphone permission is important for parents to use FlashGet Kids. So parents need to turn on Microphone permission to ensure its usage. How to turn on Microphone permission on your kid's device? Follow the steps below to turn on Microphone permission. Step 1. Go to "Settings" > "Apps" > "FlashGet Kids." Step 2. Tap "Permissions." Step 3. Find and tap "Microphone" and then tap "Allow only while using the app. If you have any questions, feel free to contact us at help@flashget.com
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