Help Center

How to get the logs in FlashGet Kids Activator
2025-10-10

Zoe Carter
HELP CENTER
If you encounter issues (such as an invalid or expired pairing code) when using FlashGet Kids Activator on your computer to enable full mode for your child’s iOS device, you can attach and send the zipped error log file to the email: help@flashget.com, so that we can identify the problem you’re experiencing. How to get the logs in FlashGet Kids Activator? For Windows user: Step 1. Open the FlashGet Kids Activator, find and right-click the FlashGet Kids icon in the system tray at the bottom right of the desktop. Step 2. A menu will pop up with an option. Click…
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Managing your FlashGet Kids account after expiration
2025-08-31

Zoe Carter
HELP CENTER
Learn what will happen after FlashGet Kids for parent account expires and how to re-subscribe below. What happens after FlashGet Kids for parent account expires? You can continue using the free features, but premium features will no longer be accessible. Your historical data will still be available for viewing. For example, Snapshot File you've taken in the past can still be viewed in the history section. If you want to enjoy all the full features and services, you can choose to continue your subscription. Click subscribe on the [FlashGet Kids > Me] page, or purchase directly through the FlashGet Kids official…
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How to turn on Contacts Permission on your kid's device?
2025-08-27

Zoe Carter
HELP CENTER
Contacts Permission enables apps to read contacts. To better support FlashGet Kids features, it's important for parents to turn on Contacts Permissions on your kid's device. How to turn on Contacts Permission? You can easily turn on Contacts Permission. Follow the steps below to turn on Contacts Permission. Step 1. Open FlashGet Kids for Child on your kids' phone. (If you hide the app icon, you can open the browser to enter https://flashget.kids/openkid and access it to open the FlashGet Kids for Child app.) Step 2. Click "Call & SMS Safety", then tap "Contacts Permission" to turn on Contacts Permission…
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How to turn on Phone Permission on your kid's device?
2025-08-27

Zoe Carter
HELP CENTER
Phone Permission enables apps to control/block calls. To better support FlashGet Kids features, it's important for parents to turn on Phone Permissions on your kid's device. How to turn on Phone Permission? You can easily turn on Phone Permission. Follow the steps below to turn on Phone Permission. Step 1. Open FlashGet Kids for Child on your kids' phone. (If you hide the app icon, you can open the browser to enter https://flashget.kids/openkid and access it to open the FlashGet Kids for Child app.) Step 2. Click "Call & SMS Safety", tap "Phone Permission" to turn on Phone Permission on…
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How to turn on Location Service on your kid's iOS device?
2025-06-05

Zoe Carter
HELP CENTER
Turning on Location permission on your kids device could help you better use FlashGet Kids Location tracker features. Follow the steps below to turn on Location permission. Enable Location Service Open "Settings”, enter "Location Service" in the top search bar, and click in the search results to enter the settings option. Turn on "Location Service” Set Location Access for Kidsafe Open "Settings”, enter "Kidsafe" in the top search bar. Click FlashGet Kidsafe in the search results to enter the detailed settings option. Click "Location" and select "Always”. Turn on "Precise Location”
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Why no discount at subscription checkout? Causes and solutions
2025-05-13

Zoe Carter
HELP CENTER
When purchasing a subscription, some users may notice that the price displayed during payment does not reflect the promotional discount. Here's why this happens and what you can do: Discounts apply only to the first billing cycle Today Price: This indicates the amount you'll pay for the first billing cycle, including any applicable discounts. Starting Price: This shows the amount for automatic renewal in the next billing cycle, which will be at the standard rate. FlashGet Kids offers discounts exclusively for the first billing cycle. Upon renewal, the subscription reverts to the standard price. Therefore, during payment, the pop-up will…
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How to enable Full Mode on iOS device?
2025-02-18

Zoe Carter
HELP CENTER
The Standard Mode can only have the Real-time Location, Geofence, and Route History features without enabling Full Mode. To unlock all features, please connect your child's iOS device to a computer using a USB cable and enable Full Mode. How to enable Full Mode on an iOS device? {Note1Start} Before enabling Full Mode, your child's iOS device should bind to your account. {Note1End} {UnorderedSequenceNumber3Start} Step 1: Please open the download link: https://www.flashget.app/activator on your computer(Windows or Mac) browser to download and install FlashGet Kids Activator. Step 2: Connect your child's device to the computer via USB. Then a pop-up "Trust This…
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How to fix the issue of not being able to turn off "Find My iPhone"?
2025-02-18

Zoe Carter
HELP CENTER
To enable/disable Full Mode, please turn off the "Find My iPhone" option on your device. You can try the following methods when you can't turn it off. 1. Check your network connection To turn off "Find My iPhone", the device should connect to a valid Internet Connection. If your device cannot connect to the Internet, you won't be able to disable this feature. Make sure your iPhone is connected to Wi-Fi or cellular data. 2. Enter the correct iCloud account password You should enter the correct password for the iCloud account associated with the device when you try to turn…
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What to do if Google Play Protect alerts when installing FlashGet Kids for child?
2025-02-13

Zoe Carter
HELP CENTER
Google Play Protect is a built-in security feature on Android devices that helps safeguard your apps and personal data by scanning for potential threats. Although it enhances security, you can temporarily disable it if installation is restricted. Here’s how to turn off Google Play Protect. What to do if Google Play Protect alerts when installing FlashGet Kids for child? Method 1. Turn off Wi-Fi and Mobile data 1. Tap "Got it" when Google Play Protect alerts you “App blocked to protect your device" 2. Turn off "Wi-Fi" and "Mobile data." 3. Move to install FlashGet Kids for child. 4. After…
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How to get your Transaction ID?
2024-12-19

Zoe Carter
HELP CENTER
The transaction ID is a unique identifier associated with purchases made through Google Play. It begins with "GPA" followed by a string of numbers and letters. This transaction ID is generated for every transaction you make on Google Play. If you successfully purchased FlashGet Kids Premium via Google Play but have not activated it, providing the GPA ID to our customer support team allows them to track and verify your purchase when resolving issues like activation or other related issues. How to find your Transaction ID on Google Play Store? The GPA ID appears in the transaction details of your…
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