Help Center

Why no discount at subscription checkout? Causes and solutions
2025-05-13

kidcaring
HELP CENTER
When purchasing a subscription, some users may notice that the price displayed during payment does not reflect the promotional discount. Here's why this happens and what you can do: Discounts apply only to the first billing cycle Today Price: This indicates the amount you'll pay for the first billing cycle, including any applicable discounts. Starting Price: This shows the amount for automatic renewal in the next billing cycle, which will be at the standard rate. FlashGet Kids offers discounts exclusively for the first billing cycle. Upon renewal, the subscription reverts to the standard price. Therefore, during payment, the pop-up will…
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How to enable Full Mode on iOS device?
2025-02-18

kidcaring
HELP CENTER
The Standard Mode can only have the Real-time Location, Geofence, and Route History features without enabling Full Mode. To unlock all features, please connect your child's iOS device to a computer using a USB cable and enable Full Mode. How to enable Full Mode on an iOS device? Before enabling Full Mode, your child's iOS device should bind into your account. Download and install the FlashGet Kids Connector. Click the "Enable Full Mode" button in the FlashGet Kids Connector. Enter the Pairing Code and confirm it is bound to the correct account. (Ensure the pairing code is accurate to avoid binding…
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How to fix the issue of not being able to turn off "Find My iPhone"?
2025-02-18

kidcaring
HELP CENTER
To enable/disable Full Mode, please turn off the "Find My iPhone" option on your device. You can try the following methods when you can't turn it off. 1. Check your network connection To turn off "Find My iPhone", the device should connect to a valid Internet Connection. If your device cannot connect to the Internet, you won't be able to disable this feature. Make sure your iPhone is connected to Wi-Fi or cellular data. 2. Enter the correct iCloud account password You should enter the correct password for the iCloud account associated with the device when you try to turn…
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What to do if Google Play Protect alerts when installing FlashGet Kids for child?
2025-02-13

kidcaring
HELP CENTER
Google Play Protect is a built-in security feature on Android devices that helps safeguard your apps and personal data by scanning for potential threats. Although it enhances security, you can temporarily disable it if installation is restricted. Here’s how to turn off Google Play Protect. What to do if Google Play Protect alerts when installing FlashGet Kids for child? Method 1. Turn off Wi-Fi and Mobile data 1. Tap "Got it" when Google Play Protect alerts you “App blocked to protect your device" 2. Turn off "Wi-Fi" and "Mobile data." 3. Move to install FlashGet Kids for child. 4. After…
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How to get your Transaction ID?
2024-12-19

kidcaring
HELP CENTER
The transaction ID is a unique identifier associated with purchases made through Google Play. It begins with "GPA" followed by a string of numbers and letters. This transaction ID is generated for every transaction you make on Google Play. If you successfully purchased FlashGet Kids Premium via Google Play but have not activated it, providing the GPA ID to our customer support team allows them to track and verify your purchase when resolving issues like activation or other related issues. How to find your Transaction ID on Google Play Store? The GPA ID appears in the transaction details of your…
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How to turn on Storage permission on your kid's device?
2024-12-11

kidcaring
HELP CENTER
Storage permission is a permission that enables an app to read, send, and receive text messages on your device. Enabling Storage permission on FlashGet Kids for child can bring parents new experiences. It can ensure FlashGet Kids works on your kid's phone How to turn on Storage permission on FlashGet Kids for child on kid’s device? To turn on Storage permission on FlashGet Kids for child, please follow the steps below: Step 1. Go to “Settings” > “Apps” > “FlashGet Kids.” Step 2. Tap “Permissions.” Step 3. Find “Photo and videos,” and then click “Photos and videos” permission Step 4.…
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How to turn on SMS permission on your kid's device?
2024-08-21

kidcaring
HELP CENTER
SMS permission is a permission that enables an app to read, send, and receive text messages on your device. Enabling SMS permission on FlashGet Kids for child can bring parents new experiences. It can help you keep track of your kid's phone and give parents a sense of companionship. How to turn on SMS permission on FlashGet Kids for child on kid's device? To turn on SMS permission on FlashGet Kids for child, please follow the steps below: Step 1. Go to “Settings” > “Apps” > “FlashGet Kids.” Step 2. Tap “Permissions.” Step 3. Find "SMS," and then click "SMS"…
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How to send error logs on FlashGet Kids?
2024-05-07

kidcaring
HELP CENTER
When you use our products and services, you may occasionally encounter some technical problems or errors. We suggest you provide error logs for the application to help us diagnose the problem faster and offer an effective solution. Rest assured that sending error logs is a simple process. Please follow the steps below to help us serve you better. How to send error logs on FlashGet Kids for parent? Open FlashGet Kids for parent on the parent's phone, click on "Me" - "About us" in the bottom right corner. Select "Send Error Logs" and click "OK" in the pop-up prompt. Then, wait…
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How to turn on User Usage Permission on your kid's device?
2024-03-12

kidcaring
HELP CENTER
To better enhance parents' user experience on FlashGet Kids, it's necessary for parents to turn on User Usage Permission on your Kid's phone. How to turn on User Usage Permission on your kid's device? Step1. Go to "Settings" > "Apps" > "Special app access." Step 2. Scroll and find "Usage access." Step 3. Tap "FlashGet Kids" and Turn on "Permit usage access."
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How to turn on Device Admin Permission on your kid's device?
2024-03-12

kidcaring
HELP CENTER
Device Admin permission is important for parents to use FlashGet kids. It could better support FlashGet kids features. How to turn on Device Admin Permission on your Kid's device? Follow the steps below. Step 1. Head over to "Settings" > "Security & Privacy." Find and tap "More security & privacy" under other settings. Step 2. Find and click "Device admin apps" > "FlashGet Kids. Step 3. Tap "Activate this device admin app" to turn on Device Admin permission.
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