Troubleshooting

How to fix “Connection Failed” step by step?
2025-10-28

Zoe Carter
TROUBLESHOOTING
Having trouble using live features like Remote Camera, One-way Audio, or Screen Mirroring? Don't worry, these connection failed issues can usually be fixed by following a few simple steps. Let's walk through them together. Check your child's device status first Open the FlashGet Kids app on parent device and check the status of your child's device. Is it Online or Offline(Unknown)? {faq start} If it shows "Offline (Unknown)" This means the connection is currently lost. There are several common reasons why this can happen: {UnorderedSequenceNumber3Start} The child's device is powered off. The child's device has no internet connection (Wi-Fi or…
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How to get the logs in FlashGet Kids Activator
2025-10-10

Zoe Carter
TROUBLESHOOTING
If you encounter issues (such as an invalid or expired pairing code) when using FlashGet Kids Activator on your computer to enable full mode for your child’s iOS device, you can attach and send the zipped error log file to the email: help@flashget.com, so that we can identify the problem you’re experiencing. How to get the logs in FlashGet Kids Activator? For Windows user: Step 1. Open the FlashGet Kids Activator, find and right-click the FlashGet Kids icon in the system tray at the bottom right of the desktop. Step 2. A menu will pop up with an option. Click…
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How to turn on Contacts Permission on your kid's device?
2025-08-27

Zoe Carter
TROUBLESHOOTING
Contacts Permission enables apps to read contacts. To better support FlashGet Kids features, it's important for parents to turn on Contacts Permissions on your kid's device. How to turn on Contacts Permission? You can easily turn on Contacts Permission. Follow the steps below to turn on Contacts Permission. Step 1. Open FlashGet Kids for Child on your kids' phone. (If you hide the app icon, you can open the browser to enter https://flashget.kids/openkid and access it to open the FlashGet Kids for Child app.) Step 2. Click "Call & SMS Safety", then tap "Contacts Permission" to turn on Contacts Permission…
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How to turn on Phone Permission on your kid's device?
2025-08-27

Zoe Carter
TROUBLESHOOTING
Phone Permission enables apps to control/block calls. To better support FlashGet Kids features, it's important for parents to turn on Phone Permissions on your kid's device. How to turn on Phone Permission? You can easily turn on Phone Permission. Follow the steps below to turn on Phone Permission. Step 1. Open FlashGet Kids for Child on your kids' phone. (If you hide the app icon, you can open the browser to enter https://flashget.kids/openkid and access it to open the FlashGet Kids for Child app.) Step 2. Click "Call & SMS Safety", tap "Phone Permission" to turn on Phone Permission on…
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How to turn on Location Service on your kid's iOS device?
2025-06-05

Zoe Carter
TROUBLESHOOTING
Turning on Location permission on your kids device could help you better use FlashGet Kids Location tracker features. Follow the steps below to turn on Location permission. Enable Location Service Open "Settings”, enter "Location Service" in the top search bar, and click in the search results to enter the settings option. Turn on "Location Service” Set Location Access for Kidsafe Open "Settings”, enter "Kidsafe" in the top search bar. Click FlashGet Kidsafe in the search results to enter the detailed settings option. Click "Location" and select "Always”. Turn on "Precise Location”
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How to enable Full Mode on iOS device?
2025-02-18

Zoe Carter
TROUBLESHOOTING
The Standard Mode can only have the Real-time Location, Geofence, and Route History features without enabling Full Mode. To unlock all features, please connect your child's iOS device to a computer using a USB cable and enable Full Mode. How to enable Full Mode on an iOS device? {Note1Start} Before enabling Full Mode, your child's iOS device should bind to your account. {Note1End} {UnorderedSequenceNumber3Start} Step 1: Please open the download link: https://www.flashget.app/activator on your computer(Windows or Mac) browser to download and install FlashGet Kids Activator. Step 2: Connect your child's device to the computer via USB. Then a pop-up "Trust This…
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How to fix the issue of not being able to turn off "Find My iPhone"?
2025-02-18

Zoe Carter
TROUBLESHOOTING
To enable/disable Full Mode, please turn off the "Find My iPhone" option on your device. You can try the following methods when you can't turn it off. 1. Check your network connection To turn off "Find My iPhone", the device should connect to a valid Internet Connection. If your device cannot connect to the Internet, you won't be able to disable this feature. Make sure your iPhone is connected to Wi-Fi or cellular data. 2. Enter the correct iCloud account password You should enter the correct password for the iCloud account associated with the device when you try to turn…
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What to do if Google Play Protect alerts when installing FlashGet Kids for child?
2025-02-13

Zoe Carter
TROUBLESHOOTING
Google Play Protect is a built-in security feature on Android devices that helps safeguard your apps and personal data by scanning for potential threats. Although it enhances security, you can temporarily disable it if installation is restricted. Here’s how to turn off Google Play Protect. What to do if Google Play Protect alerts when installing FlashGet Kids for child? Method 1. Turn off Wi-Fi and Mobile data 1. Tap "Got it" when Google Play Protect alerts you “App blocked to protect your device" 2. Turn off "Wi-Fi" and "Mobile data." 3. Move to install FlashGet Kids for child. 4. After…
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How to ignore Battery Optimization on your Kid's device?
2024-03-12

Zoe Carter
TROUBLESHOOTING
Usually, Battery Optimization is an option for saving phone battery power. However, ignoring Battery Optimization could better support FlashGet kids' runs on your kid's phone. How to ignore Battery Optimization on your Kid's device? To ignore Battery Optimization, you could follow the steps below. Step 1. Use any browser to visit https://flashget.kids/openkids to open FlashGet Kids for child. Step 2 . Tap "Ignore Battery Optimization" under keep running in the background. Step 3 Tap "Allow" when it appears "Let app always run in background?" What to do when you accidentally tap "Deny" on Ignore Battery Optimization? Step 1. Go to…
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What to do if FlashGet Kids Accessibility Permission is not working on your kid's device?
2024-02-05

Zoe Carter
TROUBLESHOOTING
Accessibility Permission is important to support FlashGet Kids features. So it's necessary to keep the Accessibility permission on the green toggle on your kid's device. What to do if FlashGet Kids Accessibility permission is not working? Follow the paths to reset Accessibility permission. You can click "Accessibility Permission," then you can redirect to the Accessibility Permission Settings. Different Android devices may vary in Accessibility Permission paths. The two paths to reset Accessibility Permissions are as follows. Tips: Resetting Accessibility Permission will also automatically go back to FlashGet Kids for the child. Path 1 Step 1. Go to "Settings" on the…
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