Troubleshooting

How to enable Full Mode on iOS device?
2025-02-18
by kidcaring
TROUBLESHOOTING
The Standard Mode can only have the Real-time Location, Geofence, and Route History features without enabling Full Mode. To unlock all features, please connect your child's iOS device to a computer using a USB cable and enable Full Mode. How to enable Full Mode on an iOS device? Before enabling Full Mode, your child's iOS device should bind into your account. Download and install the FlashGet Kids Connector. Click the "Enable Full Mode" button in the FlashGet Kids Connector. Enter the Pairing Code and confirm it is bound to the correct account. (Ensure the pairing code is accurate to avoid binding…
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How to fix the issue of not being able to turn off "Find My iPhone"?
2025-02-18
by kidcaring
TROUBLESHOOTING
To enable/disable Full Mode, please turn off the "Find My iPhone" option on your device. You can try the following methods when you can't turn it off. 1. Check your network connection To turn off "Find My iPhone", the device should connect to a valid Internet Connection. If your device cannot connect to the Internet, you won't be able to disable this feature. Make sure your iPhone is connected to Wi-Fi or cellular data. 2. Enter the correct iCloud account password You should enter the correct password for the iCloud account associated with the device when you try to turn…
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What to do if Google Play Protect alerts when installing FlashGet Kids for child?
2025-02-13
by kidcaring
TROUBLESHOOTING
Google Play Protect is a built-in security feature on Android devices that helps safeguard your apps and personal data by scanning for potential threats. Although it enhances security, you can temporarily disable it if installation is restricted. Here’s how to turn off Google Play Protect. What to do if Google Play Protect alerts when installing FlashGet Kids for child? Method 1. Turn off Wi-FI and Mobile data 1. Tap "Got it" when Google Play Protect alerts you “App blocked to protect your device" 2. Turn off "Wi-FI" and "Mobile data." 3. Move to install FlashGet Kids for child 4. After…
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How to ignore Battery Optimization on your Kid's device?
2024-03-12
by kidcaring
TROUBLESHOOTING
Usually, Battery Optimization is an option for saving phone battery power. However, ignoring Battery Optimization could better support FlashGet kids' runs on your kid's phone. How to ignore Battery Optimization on your Kid's device? To ignore Battery Optimization, you could follow the steps below. Step 1. Use any browser to visit https://flashget.kids/openkids to open FlashGet Kids for child. Step 2 . Tap "Ignore Battery Optimization" under keep running in the background. Step 3 Tap "Allow" when it appears "Let app always run in background?" What to do when you accidentally tap "Deny" on Ignore Battery Optimization? Step 1. Go to…
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What to do if FlashGet Kids Accessibility Permission is not working on your kid's device?
2024-02-05
by kidcaring
TROUBLESHOOTING
Accessibility Permission is important to support FlashGet Kids features. So it's necessary to keep the Accessibility permission on the green toggle on your kid's device. What to do if FlashGet Kids Accessibility permission is not working? Follow the paths to reset Accessibility permission. You can click "Accessibility Permission," then you can redirect to the Accessibility Permission Settings. Different Android devices may vary in Accessibility Permission paths. The two paths to reset Accessibility Permissions are as follows. Tips: Resetting Accessibility Permission will also automatically go back to FlashGet Kids for the child. Path 1 Step 1. Go to "Settings" on the…
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How to "allow pop-ups in the background" on your kid's device?
2024-02-03
by kidcaring
TROUBLESHOOTING
To enable "allow Background pop-ups in the background" on your kid's device, parents can use FlashGet Kids better on their phones. How to "allow background pop-ups in the background" on your kid's phone? Follow the below steps to "allow pop-ups background" on your kid's device. Step 1. Navigate to the "Settings" > "Apps" > "Manage apps." And then find FlashGet Kids for child on your kid's device. Step 2. Tap "Other permissions." Step 3. Tap "Display pop-up windows while running in the background" and "Display pop-up window. And then select "Always allows." for "Display pop-up windows while running in the…
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How to "allow display over other apps" on your kid's device?
2024-02-02
by kidcaring
TROUBLESHOOTING
Turning on "Allow display over other apps" could display the content on the top, which makes it easy for parents to use FlashGet Kids. How to "allow display over other apps" on your kid's device? Follow the steps to "allow display over other apps." Step 1. Navigate to the "Settings" > "Apps" > "FlashGet Kids." Step 2. And then tap "Permissions." Step 3. Scroll and find "Display over other apps." And Tap "Allow display over other apps" to switch the toggle green. If you have any questions, please contact our Customer Service at help@flashget.com
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How to turn on FlashGet Kids Accessibility Permission on your kid's device?
2023-12-29
by kidcaring
TROUBLESHOOTING
When you open hidden FlashGet Kids on your kid's device, if the grey icon on "Accessibility permission" shows up, it means that you haven't turned on "Accessibility" on your kid's device yet. Turn on FlashGet Kids Accessibility Permission on Kid's device Follow the video below to turn on FlashGet Kids Accessibility Permission. https://www.youtube.com/watch?v=Jg9evtpqsQs You can click "Accessibility Permission," then you can redirect to the Accessibility Permission Settings. After Turning on Accessibility Permission successfully, it will automatically go back to the FlashGet Kids App for the child. Different Android devices may vary in Accessibility Permission paths. You can read the below tutorials for…
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How to update FlashGet Kids for child on your kid's device?
2023-12-27
by kidcaring
TROUBLESHOOTING
FlashGet Kids for child is an app to link with parent's devices. Parents can install FlashGet Kids for child on your kid's device. Regularly updating FlashGet Kids for child can help FlashGet Kids for parent to work normally. What to do if the app notifies you "FlashGet Kids for child" is outdated on parent's device? An old version of FlashGet Kids for child may not support new features. So that's why you need to update the app to the latest version. If the FlashGet Kids on your device notifies you that the "FlashGet Kids for child" is outdated, what you…
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How to keep FlashGet Kids running in the background on OnePlus?
2023-11-02
by kidcaring
TROUBLESHOOTING
FlashGet Kids for child is the complementary part on kids' devices to follow orders from FlashGet Kids for parent on parents' devices. So, how to keep FlashGet Kids for child running in the background on OnePlus? The following steps and screenshots will make your control valid on kids' devices. How to keep FlashGet Kids running in the background on OnePlus devices? Grant the necessary permissions for FlashGet Kids on children's devices Follow the guidance below when you open FlashGet Kids for the first time. 1. Battery settings Go to Settings > Battery. Find Battery Saver and choose Off Go back…
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