Help Center

How to set up the test version of FlashGet Kids for parent?
2023-08-04

Zoe Carter
HELP CENTER
Setting up the test version of FlashGet Kids for parent could help you have a better experience in using FlashGet Kids for parent. How to set up the test versions of FlashGet Kids for parent? To configure this, you can follow the steps below. Visit and download the Test Version App: FlashGet Kids for parent. (If you need the test app or have any questions, please contact our Customer Services team at help@flashget.com.) Note: when you visit and download the test version, you need to enable "Internal app sharing" on Google Play. How to turn on "Internal app sharing" on…
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Why can't my child's phone return to the home page?
2023-08-01

Zoe Carter
HELP CENTER
When the "Display pop-up windows while running in the background" permission is disabled on the child's phone, your child's phone might happen it can't return to the home page. How to fix the phone that can't return to the home page? Head to your phone > "FlashGet kids" > "Usage limits," and ensure that all the limitations have been disabled. After following the steps, go to the child's phone, and you can find that the "Return to home page" settings start to work. Aftering fixing the "Return to home page," you need to enable the "Usage Limits" so that you…
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What to do if the App/Screen Time Limits stop working?
2023-08-01

Zoe Carter
HELP CENTER
On the lower Android version devices, sometimes system permission will be disabled automatically. And it will disable the App/Screen Time Limits feature. How to fix the App/Screen Time Limits features work again? Here are the steps you can follow: Go to the "Settings" of your child's phone > "Application"/ "Apps" > "FlashGet Kids" > "Permissions." Find and turn on the relevant permission. Due to the different phone brands and operating systems, the pop-up window permission name might use different names. Here are some permission names for your reference. Please ensure that permission of your child's phone has been enabled (all…
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What to do if the FlashGet Kids for Child app permissions are turned off automatically?
2023-08-01

Zoe Carter
HELP CENTER
To ensure that the FlashGet Kids for Child permissions won't stop automatically, the "Remove permissions if app is unused" permission" should be turned off on Android 12 and later Samsung, Pixel devices. Here are the steps you can do: For most Android devices: Head to "Settings" > "Apps" > "FlashGet Kids." Turn off the option "Remove permissions if app is unused." Or enable the option if it's called "keep the permissions when unused.") If you're using Xiaomi devices: You can follow the steps mentioned below." Go to "Settings" > "Apps" > "Manage apps." find and tap on "FlashGet Kids. Click…
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Why can't I grant Notification Access and Accessibility Permission in FlashGet Kids for Child?
2023-07-28

Zoe Carter
HELP CENTER
For users using Android 13, you will receive a pop-up notification below when trying to grant Notification Access/Accessibility Permission (Restricted settings: For your security, this setting is currently unavailable.): How to fix Restricted setting For most Android devices: To grant Notification Access/Accessibility Permission, you need to enable Allow restricted settings in FlashGet Kids for Child first. Head to the Settings of the phone > "Application" > "See all XX apps" > "FlashGet Kids." Click the " ⋮ " button on the upper right corner of the settings. Tap "Allow restricted settings." If you're using Xiaomi devices: Head to "Settings" >…
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How to manage/cancel my FlashGet Kids subscription?
2023-04-10

Zoe Carter
HELP CENTER
Once you have purchased FlashGet Kids, you can view and manage your subscription, including checking when it will automatically renew, how to cancel it, etc., using the following methods. How to manage subscription? Please manage your subscription according to your payment method at the time. How to manage subscription on Google Play? If you subscribe to the FlashGet Kids service via Google Pay on your Android device, you have to manage it in Play Store. By following these steps: Open Play Store Click on your account, Go to Payments and Subscriptions > Subscriptions. Find FlashGet Kids for parent and you can manage…
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Why has my FlashGet Kids for parent account been frozen?
2023-04-09

Zoe Carter
HELP CENTER
You are receiving "frozen account" message because your FlashGet Kids for parent subscription has expired. What are the effects of a frozen account? When your account is frozen, you can still view all your history. However, you will not be able to access the following: View the remote camera View the device screen Listen to the live audio Receive alarms View the new notifications Check the list of installed apps Limit the app usage View the live location Re-subscribe to FlashGet Kids for parent Please reactivate your subscription if you need to continue using the service offered by FlashGet Kids…
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How to keep FlashGet Kids running in background on Android?
2023-04-03

Zoe Carter
HELP CENTER
Technically, it's essential to keep FlashGet Kids for Child process running on the background of the device because maintaining its usage works. Note: Please check the instructions below to set up FlashGet Kids for Child on your devices, if you use the following Android brand devices. How to keep FlashGet Kids running in the background on Huawei? How to keep FlashGet Kids running in the background on Samsung? How to keep FlashGet Kids running in the background on Xiaomi? How to keep FlashGet Kids running in the background on vivo? How to keep FlashGet Kids running in the background on OPPO?…
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How to keep FlashGet Kids running in the background on Samsung?
2023-04-03

Zoe Carter
HELP CENTER
After completing all the settings on FlashGet Kids, you can configure the following below to keep FlashGet Kids running in the background on Samsung. Tips: We cannot detect the status of these settings, so you must complete them yourself. For other necessary settings, we will monitor them in real-time. If there are any issues, you will receive an alert on FlashGet Kids for parent. How to keep FlashGet Kids for Child running in the background on Samsung devices? Enable basic permissions for FlashGet Kids Follow the step-by-step guide when you open FlashGet Kids (enabled permissions which are needed) for the…
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How to keep FlashGet Kids running in the background on Huawei?
2023-04-03

Zoe Carter
HELP CENTER
Technically, it's essential to keep FlashGet Kids process running in the background of the device because maintaining its usage works. Check this tutorial to keep your FlashGet Kids for Child running in the background. How to keep FlashGet Kids running in the background on Huawei devices? Enable basic permissions for FlashGet Kids Follow the step-by-step guide when you open FlashGet Kids (enabled permissions which are needed) for the first time. Settings of Huawei device Settings and paths might vary from those of your operating systems. You can check different Android versions below. {faq start} Harmony 4.x Apps & services Settings…
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