Troubleshooting

What to do if the App/Screen Time Limits stop working?
2023-08-01

Zoe Carter
TROUBLESHOOTING
On the lower Android version devices, sometimes system permission will be disabled automatically. And it will disable the App/Screen Time Limits feature. How to fix the App/Screen Time Limits features work again? Here are the steps you can follow: Go to the "Settings" of your child's phone > "Application"/ "Apps" > "FlashGet Kids" > "Permissions." Find and turn on the relevant permission. Due to the different phone brands and operating systems, the pop-up window permission name might use different names. Here are some permission names for your reference. Please ensure that permission of your child's phone has been enabled (all…
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What to do if the FlashGet Kids for Child app permissions are turned off automatically?
2023-08-01

Zoe Carter
TROUBLESHOOTING
To ensure that the FlashGet Kids for Child permissions won't stop automatically, the "Remove permissions if app is unused" permission" should be turned off on Android 12 and later Samsung, Pixel devices. Here are the steps you can do: For most Android devices: Head to "Settings" > "Apps" > "FlashGet Kids." Turn off the option "Remove permissions if app is unused." Or enable the option if it's called "keep the permissions when unused.") If you're using Xiaomi devices: You can follow the steps mentioned below." Go to "Settings" > "Apps" > "Manage apps." find and tap on "FlashGet Kids. Click…
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Why can't I grant Notification Access and Accessibility Permission in FlashGet Kids for Child?
2023-07-28

Zoe Carter
TROUBLESHOOTING
For users using Android 13, you will receive a pop-up notification below when trying to grant Notification Access/Accessibility Permission (Restricted settings: For your security, this setting is currently unavailable.): How to fix Restricted setting For most Android devices: To grant Notification Access/Accessibility Permission, you need to enable Allow restricted settings in FlashGet Kids for Child first. Head to the Settings of the phone > "Application" > "See all XX apps" > "FlashGet Kids." Click the " ⋮ " button on the upper right corner of the settings. Tap "Allow restricted settings." If you're using Xiaomi devices: Head to "Settings" >…
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How to keep FlashGet Kids running in background on Android?
2023-04-03

Zoe Carter
TROUBLESHOOTING
Technically, it's essential to keep FlashGet Kids for Child process running on the background of the device because maintaining its usage works. Note: Please check the instructions below to set up FlashGet Kids for Child on your devices, if you use the following Android brand devices. How to keep FlashGet Kids running in the background on Huawei? How to keep FlashGet Kids running in the background on Samsung? How to keep FlashGet Kids running in the background on Xiaomi? How to keep FlashGet Kids running in the background on vivo? How to keep FlashGet Kids running in the background on OPPO?…
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How to keep FlashGet Kids running in the background on Samsung?
2023-04-03

Zoe Carter
TROUBLESHOOTING
After completing all the settings on FlashGet Kids, you can configure the following below to keep FlashGet Kids running in the background on Samsung. Tips: We cannot detect the status of these settings, so you must complete them yourself. For other necessary settings, we will monitor them in real-time. If there are any issues, you will receive an alert on FlashGet Kids for parent. How to keep FlashGet Kids for Child running in the background on Samsung devices? Enable basic permissions for FlashGet Kids Follow the step-by-step guide when you open FlashGet Kids (enabled permissions which are needed) for the…
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How to keep FlashGet Kids running in the background on Huawei?
2023-04-03

Zoe Carter
TROUBLESHOOTING
Technically, it's essential to keep FlashGet Kids process running in the background of the device because maintaining its usage works. Check this tutorial to keep your FlashGet Kids for Child running in the background. How to keep FlashGet Kids running in the background on Huawei devices? Enable basic permissions for FlashGet Kids Follow the step-by-step guide when you open FlashGet Kids (enabled permissions which are needed) for the first time. Settings of Huawei device Settings and paths might vary from those of your operating systems. You can check different Android versions below. {faq start} Harmony 4.x Apps & services Settings…
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How to keep FlashGet Kids running in the background on Xiaomi?
2023-04-03

Zoe Carter
TROUBLESHOOTING
Technically, it's essential to keep FlashGet Kids process running on the background of the device because maintaining its usage works. Check this tutorial to keep your Xiaomi running in the background. Enable basic permissions for FlashGet Kids Kindly follow the guide when you open FlashGet Kids for the first time (turn on permissions which are needed). What is FlashGet Kids for Child and how to start using it? Settings of your Xiaomi Device Settings and paths might be different from those of your phone. The steps for different Android versions are below: {faq start} MIUI 14.x Android 13.x 1. Battery Settings: …
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How to keep FlashGet Kids app running in background on Realme?
2023-04-03

Zoe Carter
TROUBLESHOOTING
To use the features of FlashGet Kids properly, you need to keep FlashGet Kids running in the background of your phone. But how do you keep an app running in the background on your Realme phone? You need to grant FlashGet Kids the basic permissions you need. How to keep an app running in the background on Realme? Here is an example for Android 13. Please follow the detailed tutorial below to grant access to the FlashGet Kids app. Settings of the device SIM card & mobile data setting Go to Settings > Network & internet > Data Saver. Turn off "Use Data Saver." And…
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How to keep FlashGet Kids app running in background on Pixel?
2023-04-03

Zoe Carter
TROUBLESHOOTING
To use the features of FlashGet Kids properly, you need to keep FlashGet Kids running in the background of your phone. But how do you keep an app running in the background on your Pixel phone? You need to grant FlashGet Kids the basic permissions you need. How to keep an app running in the background on Pixel? The setup method may vary from one Android version to another, so please check the specific setup steps according to your device's Android version: Settings of the device {faq start} Android 12.x and above 1. Network and internet setting Go to Settings > Network and…
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How to keep FlashGet Kids app running in background on vivo?
2023-04-03

Zoe Carter
TROUBLESHOOTING
To use the features of FlashGet Kids properly, you need to keep FlashGet Kids running in the background of your phone. But how do you keep an app running in the background on your vivo phone? You need to grant FlashGet Kids the basic permissions you need. How to keep an app running in the background on vivo? The setup method may vary from one Android version to another, so please check the specific setup steps according to your device's Android version: Settings of the device {faq start} Android 13.x Step 1. Disable sensitive alert Head over to "Settings" > "Privacy" >…
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